Return & Exchange

We strive to provide you with quality products, but if for any reason you decide to return or exchange an item, we are ready to ensure a smooth and transparent return and exchange process.

 

Return and Exchange Policy:

• Return and Exchange Period: You can return or exchange an item within 14 days from the date of receiving your order. Please note that the item must be in its original packaging and show no signs of use.

• Return Process:

• Contact our customer support, informing us of your intention to return the item. We will provide you with detailed instructions and the necessary return form.
• Pack the item in its original packaging along with the completed return form.
• Send the item to the specified address. The cost of return shipping is the responsibility of the buyer.

• Exchange Process:

• Contact us to clarify the details of your exchange. We will assist you in selecting an alternative item if possible.
• Pack the item you want to exchange in its original packaging.
• Send the item to the specified address. The cost of exchange shipping is the responsibility of the buyer.

• Verification and Refund:

• Upon receiving the returned item, we will conduct an inspection to ensure it meets the return conditions.
• If all conditions are met, we will process the refund to your account within 5 business days.

• Exceptions:

• Some items may be excluded from the return policy due to hygiene or individual nature. Please refer to the product page for details.

 

We appreciate your choice of our products and aim to provide you with a seamless shopping experience. In case of any questions or uncertainties, feel free to contact our customer support. Thank you for shopping with us!